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If you’d like further information about IVAPEMAN and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.


    Please read our FAQ before sending us a message.

    If it is your first order, we require you to send a form of ID with your name and Date of birth on it to prove you are over the age of 18. Once you have sent this you are no longer required to do so on future orders. You are able to send your ID as a reply to your order confirmation, or by emailing us at

    Shipping is done via Australia post with 1 option for  standard postage. For standard postage please allow 1-5 working days for your package to arrive.  Please note times may vary depending on Australia Posts’ schedule and demand. How can I track the my order?

    You will receive an order tracking number from us when we ship your product. At that time, you can log in Aupost website and enter your logistics tracking number for real-time tracking.

    All products we advertise on our Instagram are available for purchase on our website:

    We ship Australia wide using Australia post.

    For any promotions or collaborations please message us via Instagram directly or email us via our email

    Due to the nature of the products once they have been opened we will not accept returns. For any faulty products we have a 100% money back guarantee. All you need to do is email us with your order number and photos of the faulty device and we will process your refund. ‘